Frequently Asked Questions
Everything you need to know about your Scott Electrical experience.
What are your standard shipping times and costs?
We offer flat-rate shipping across the country, with most orders arriving within 3-5 business days. Expedited shipping options are available at checkout for urgent electrical projects.
Do you provide a warranty on your electrical components?
Yes, all products sold by Scott Electrical come with a minimum 12-month manufacturer's warranty. Some premium lighting and power systems may carry extended warranties up to 5 years.
Can I return a product if it doesn't fit my installation?
We accept returns on unused, non-installed items in their original packaging within 30 days of purchase. Please note that custom-cut cables and special order fixtures may be subject to a restocking fee.
Are your products certified for residential use?
Absolutely. All items in our catalog meet or exceed national safety standards and carry the necessary certifications for safe residential and commercial installation.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing a tracking link and a unique reference number to monitor your delivery in real-time.
Do you offer technical support for DIY installations?
While we provide detailed product specifications and manuals, we always recommend consulting a licensed electrician for installations to ensure compliance with local building codes and safety regulations.